Pediatric Patient Navigator & Care Access Liaison

UCSF Health; Oakland (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bi-lingual

Job summary

UCSF Health is seeking a non-clinical patient navigator to join the Behavioral Emergency Response Team (BERT) at UCSF Benioff Children's Hospitals. You will guide patients and families through complex healthcare environments, coordinating with care teams to address non-clinical needs and ensure a positive care experience.

Responsibilities include serving as a liaison, assisting with information and service access, and supporting efforts to improve patient satisfaction and outcomes in fast-paced

Qualifications

• Minimum of 2+ years of relevant experience.
• Strong interpersonal and customer service skills.
• Excellent written and verbal communication.
• Proficiency with Windows-based software (Word, Excel, Outlook).
• Ability to work calmly under time pressure in a fast-paced pediatric environment.
• Understanding of HIPAA and patient privacy requirements.

Responsibilities

• Provide non-clinical support, guidance and assistance for patients and families.
• Act as a liaison to understand non-clinical needs, expectations and concerns.
• Guide patients and families to services and information to promote healing.
• Collaborate with care teams to ensure satisfaction with the patient care experience.

Skills

Customer service

Interpersonal skills

Communication

Analytical thinking

Problem solving

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Word

Excel

Outlook

Job description

UCSF Health is seeking a non-clinical patient navigator to join the Behavioral Emergency Response Team (BERT) at UCSF Benioff Children's Hospitals. You will guide patients and families through complex healthcare environments, coordinating with care teams to address non-clinical needs and ensure a positive care experience.

Responsibilities include serving as a liaison, assisting with information and service access, and supporting efforts to improve patient satisfaction and outcomes in fast-paced