Patient Navigator & Recovery Advocate

UC San Francisco (UCSF); San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

UC San Francisco (UCSF) seeks a Patient Navigator to guide patients and families through complex healthcare settings, improving satisfaction and outcomes.

The role coordinates services, supports community integration, advocates for clients, and works with psychiatry outpatient programs to ensure seamless care.

Responsibilities include record keeping, collaborating with social workers, and linking patients to housing, legal and health resources within the UCSF system.

Qualifications

• Knowledge of mental health issues and sensitivity toward mental health clients.
• Ability to follow oral and written instructions accurately.
• Ability to work as part of a team, to prioritize and handle multiple tasks in a high-pressured environment.
• Good interpersonal and customer service skills; able to stay calm and organized.
• Demonstrated attendance and reliability; able to work with diverse backgrounds.
• Able to lift 50 lbs and climb stairs.
• Proficient with computers and MS Office tools; experience with charts/reports.

Responsibilities

• Provides support during patient stay or clinic visit; facilitates scheduling and links patients to services across the health system.
• Anticipates patient care coordination needs; provides general road map to patients to set expectations.
• Gathers and documents patient issues, barriers or concerns; provides reports for management review.
• Makes and maintains client records according to California/City requirements; attends meetings and trainings.
• Co-leads groups and liaises with community programs to support recovery and community integration.

Skills

Mental health knowledge

Communication

Teamwork

Advocacy

Problem solving

Customer service

Cultural sensitivity

Record keeping

Mobility

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

UC San Francisco (UCSF) seeks a Patient Navigator to guide patients and families through complex healthcare settings, improving satisfaction and outcomes.

The role coordinates services, supports community integration, advocates for clients, and works with psychiatry outpatient programs to ensure seamless care.

Responsibilities include record keeping, collaborating with social workers, and linking patients to housing, legal and health resources within the UCSF system.