Patient Navigator & Care Access Specialist

Boston Children’s Hospital; Boston, Northern (MA, KY); Hybrid; USD 52,000 - 80,000; Full time

Job summary

Boston Children's Hospital is seeking a Care Coordinator to support patients and families through the healthcare system, connecting them with hospital and community resources. You will serve as a single point of contact for referrals, document care, and help navigate insurance and eligibility for services.

The role emphasizes outreach, collaboration with clinicians and social services, and participation in care planning meetings to ensure smooth discharge and follow-up care.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Minimum 1 year experience with clinic populations or community resources preferred.
• Strong communication and organizational skills.

Responsibilities

• Meets with/calls patients and families to review care plans and refer to services.
• Assesses patients for referrals to resources and liaises with internal and community resources.
• Coordinates logistics for plan adherence, appointment reminders, and transportation.
• Assists patients with applying for insurance and determines eligibility for services.
• Maintains relationships with providers and community resources; reports outcomes of referrals.
• Documents patient care and tracks outcomes to support planning and data collection.
• Attends care planning meetings to prepare patients for discharge or continuing care.

Skills

Communication

Care Coordination

Patient Advocacy

Resource Navigation

Education

Bachelor's Degree

High School Diploma

Job description

Boston Children's Hospital is seeking a Care Coordinator to support patients and families through the healthcare system, connecting them with hospital and community resources. You will serve as a single point of contact for referrals, document care, and help navigate insurance and eligibility for services.

The role emphasizes outreach, collaboration with clinicians and social services, and participation in care planning meetings to ensure smooth discharge and follow-up care.