Patient Navigator Lead & Quality Improvement Specialist

UCSF Health; San Francisco (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

UCSF Health seeks a Patient Navigator Lead to support patients and families through complex healthcare journeys. You will enhance satisfaction by guiding access to services, information, and amenities, ensuring quality care experiences.

The role emphasizes collaboration with care teams, adherence to patient rights and regulatory standards, and process improvements to optimize workflows across behavioral health services.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4-5 years of experience with direct care coordination.
• Advanced knowledge of patient rights, Joint Commission standards, and CMS regulations.

Responsibilities

• Provide non-clinical support and guidance to patients and families.
• Act as liaison to understand non-clinical needs and concerns.
• Guide patients to services and information to improve access and satisfaction.

Skills

Interpersonal skills

Customer service

Communication skills

Analytical thinking

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

Job description

UCSF Health seeks a Patient Navigator Lead to support patients and families through complex healthcare journeys. You will enhance satisfaction by guiding access to services, information, and amenities, ensuring quality care experiences.

The role emphasizes collaboration with care teams, adherence to patient rights and regulatory standards, and process improvements to optimize workflows across behavioral health services.