Pediatric Patient Experience Coordinator

Copakids; Redmond, Northern (OR, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401k and Profit sharing

Medical, Life, Vision, and Dental Ins.

Pediatric Care Benefits

Job summary

Central Oregon Pediatric Associates (COPA) is seeking a Patient Operations Specialist who will be a key member of our team, focusing on creating a warm clinic environment. You will support families by managing appointments, check-ins, and patient portal navigation.

This role requires attention to detail and excellent customer service skills, making it essential to maintain compliance with organizational standards while handling various administrative tasks.

Qualifications

• Three years of customer service experience required, clerical experience preferred.
• Ability to work well under pressure with minimal supervision.
• Clear and audible speaking voice.

Responsibilities

• Deliver exceptional customer service while greeting patients.
• Accurately handle patient registration and scheduling.
• Maintain compliance with HIPAA and organizational standards.

Skills

Customer service

Clerical skills

Flexibility

Bilingual in Spanish and English

Intermediate computer skills

Epic EMR experience

Education

High School diploma

AHIMA - RHIT Certification

AAPC - CPC Certification

OHA - HCI Qualified Certification

Tools

Microsoft Office Suite

Job description

Central Oregon Pediatric Associates (COPA) is seeking a Patient Operations Specialist who will be a key member of our team, focusing on creating a warm clinic environment. You will support families by managing appointments, check-ins, and patient portal navigation.

This role requires attention to detail and excellent customer service skills, making it essential to maintain compliance with organizational standards while handling various administrative tasks.