Pediatric Clinic Operations Lead

Copakids; Redmond, Northern (OR, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k & Profit sharing

HSA/HRA/FSA

Medical & Dental Insurance

Supplemental insurance

Pediatric Care Benefits

Employee Assistance Program

Job summary

Central Oregon Pediatric Associates (COPA) seeks a Patient Operations Team Lead to guide daily clinic operations, oversee scheduling, check-in/check-out, provider scheduling, interpreter coordination, newborn scheduling, and family tours.

You will lead a team, improve workflows, and partner with COPA leaders across clinics to deliver a smooth, welcoming, and efficient pediatric care experience for families.

Qualifications

• High School diploma or equivalent required.
• Three years of customer service experience required; clerical experience in clinical setting preferred.
• Excellent communication skills and ability to interact with a diverse population of professionals.
• Flexibility to work at any COPA site during evenings, weekdays and weekends as needed.
• Epic EMR experience preferred; proficient with Microsoft Office Suite.

Responsibilities

• Lead and coach the Patient Operations team through daily guidance, feedback, training, and support while modeling exceptional patient service and professionalism.
• Coordinate daily clinic operations and staffing, including schedules, coverage, workflow, and ensuring the right support is in place to keep clinics running smoothly.
• Drive performance and process improvement by tracking key performance indicators, identifying workflow opportunities, and helping implement department goals and priorities.
• Support patients, families, and care teams by addressing inquiries and concerns, facilitating communication, and ensuring a positive and efficient patient experience.
• Partner with Patient Operations leadership on timecard approval, operational procedures, MyHealth workflows, communication, and consistency across COPA clinics.

Skills

Communication

Customer service

Multitasking

Team leadership

Bilingual (Spanish)

Education

High School diploma

Tools

Epic EMR

MS Office

Job description

Central Oregon Pediatric Associates (COPA) seeks a Patient Operations Team Lead to guide daily clinic operations, oversee scheduling, check-in/check-out, provider scheduling, interpreter coordination, newborn scheduling, and family tours.

You will lead a team, improve workflows, and partner with COPA leaders across clinics to deliver a smooth, welcoming, and efficient pediatric care experience for families.