Pediatric Patient Experience Coordinator

Hero Practice Services; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Monthly bonuses

PTO & holidays

Career growth

Benefits package

Job summary

Kids Dental Place in East LA, CA is seeking a Patient Coordinator to efficiently run front office operations, including answering calls, scheduling appointments, and collecting payments in a pediatric dental practice. You will deliver a welcoming, high-quality experience to patients and families, maintain accurate intake information, and support daily clinic workflow in a fast-paced setting.

Excellent communication, attention to detail, and a friendly, patient-centered approach are essential.

Qualifications

• Attention to detail and ability to handle a diverse workload.
• Strong interpersonal skills and a friendly, outgoing demeanor.
• Bilingual abilities are a plus.
• Familiar with MS Office (Word, Excel) and eCW.
• Previous dental office experience is a plus.

Responsibilities

• Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete.
• Call patients regarding appointment confirmations, reminders, and cancellations.
• Adhere to scheduling best practices to ensure the patient’s time is being optimized.
• Review patient and family health needs to ensure all needs are met.
• Coordinate patient flow by keeping the appointment schedule organized and full.
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children.

Skills

Attention to detail

Interpersonal skills

Bilingual

Tools

Microsoft Word

Microsoft Excel

eCW

Job description

Kids Dental Place in East LA, CA is seeking a Patient Coordinator to efficiently run front office operations, including answering calls, scheduling appointments, and collecting payments in a pediatric dental practice. You will deliver a welcoming, high-quality experience to patients and families, maintain accurate intake information, and support daily clinic workflow in a fast-paced setting.

Excellent communication, attention to detail, and a friendly, patient-centered approach are essential.