Pediatric Patient Care Coordinator

Associates in Pediatric Therapy; Shelbyville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off (PTO)

Life & disability insurance

Job summary

Associates in Pediatric Therapy (APT) in Shelbyville, KY, is seeking a Patient Coordinator to warmly welcome families, manage appointments, and keep EMR records current in a child-friendly setting.

You will coordinate with physicians and therapists, obtain prescriptions and insurance authorizations, collect co-pays, and support check-ins via the kiosk, enabling smooth visits and better care for kids and families.

Qualifications

• High school graduate or equivalent.
• Two years of experience in a medical office setting.
• Compassionate approach to pediatric patients with special needs.
• Excellent oral and written communication skills.
• EMR experience is helpful.
• Discretion with confidential information.
• Ability to sit at a desk working on a computer for prolonged periods.
• Must be able to lift up to 15 pounds.
• Bilingual preferred but not required.

Responsibilities

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Obtain initial prescription from referring physician’s office for patient’s treatment, updates patient’s EMR chart with prescription and expiration date.
• Obtain initial authorization from insurance provider for patient’s treatment, updates patient’s EMR chart with authorization form and expiration date.
• Schedule appointments for new and existing patients in the EMR, ensures all patient paperwork and insurance information in patient’s chart is up to date, providing new paperwork for completion when needed.
• Coordinate communication with APT staff, referring physicians, and therapists to ensure needs of patients and families are met.
• Assist patients checking in for appointments using the kiosk when necessary.
• Collect co-pays for current visit or balances from prior visits.

Skills

Communication skills

Confidentiality

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

EMR software

Job description

Associates in Pediatric Therapy (APT) in Shelbyville, KY, is seeking a Patient Coordinator to warmly welcome families, manage appointments, and keep EMR records current in a child-friendly setting.

You will coordinate with physicians and therapists, obtain prescriptions and insurance authorizations, collect co-pays, and support check-ins via the kiosk, enabling smooth visits and better care for kids and families.