Pediatric Front Desk & Patient Concierge

Pediatric Therapy, LLC; Murfreesboro, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health

dental

vision

401(k) match

PTO

life & disability insurance

Job summary

Associates in Pediatric Therapy (APT) is seeking a Patient Coordinator to welcome patients, schedule appointments in the EMR, and manage front-desk responsibilities in a pediatric setting. You’ll support volunteers, maintain patient records, and collect payments in a friendly, efficient environment.

We value compassionate, detail-oriented teamwork and a willingness to assist families with various needs. Equal opportunity employer committed to a diverse workforce.

Qualifications

• Two years of experience in a medical office setting.
• Excellent oral and written communication skills.
• Demonstrated compassion to work with pediatric special needs patients.
• Experience with electronic medical records (EMR) is helpful.

Responsibilities

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Assist in scheduling appointments for new and existing patients in the EMR.
• Assist patients checking in for appointments using the kiosk when necessary.
• Collect co-pays for current visit or balances from prior visits.
• Ensure all patient paperwork and insurance information in patient’s chart is up to date.
• Support and train volunteers.
• Keep waiting room tidy by vacuuming, mopping, and clearing trash or toys.
• Open and sort mail, distribute faxes; deliver outgoing mail daily.

Skills

Communication skills

Empathy

EMR experience

Medical office experience

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Associates in Pediatric Therapy (APT) is seeking a Patient Coordinator to welcome patients, schedule appointments in the EMR, and manage front-desk responsibilities in a pediatric setting. You’ll support volunteers, maintain patient records, and collect payments in a friendly, efficient environment.

We value compassionate, detail-oriented teamwork and a willingness to assist families with various needs. Equal opportunity employer committed to a diverse workforce.