Pediatric Office Operations Coordinator

Brown-University-Health-1; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health seeks an Office Site Coordinator to support daily non-clinical patient operations in our pediatric clinics. You will help manage scheduling, registration, referrals, and ambulatory workflows, while delivering high-quality customer service to patients and families.

You will collaborate with Practice/Clinical Managers and site leadership to improve patient experience, coordinate documentation, and ensure compliance with pediatric policies.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• At least three years of ambulatory or outpatient medical practice operations experience.
• Familiarity with medical insurance, referrals, and patient scheduling.

Responsibilities

• Demonstrates understanding of job description, performance expectations, and competency assessment plan.
• Oversees patient scheduling, registration and ambulatory workflows.
• Ensures payments are collected at time of service and end-of-day reconciliation is completed.
• Provides general support for patient operations and services.
• Onboards new employees and ensures compliance with pediatric ambulatory policies.
• Collaborates with leadership to improve patient workflows and experience.
• Documents patient interactions in the medical record and manages inquiries via phone/portal.
• Assists with letters, forms, referrals, and outreach as needed.
• Manages scanning workload and electronic faxes to maintain timeliness.
• Coordinates outside referrals and prior authorizations as required.
• Performs outreach to overdue patients and high-priority tasks.

Skills

Customer service

Medical office operations

EMR proficiency

Phone and portal outreach

Education

High school diploma or equivalent

Associate degree or extensive experience

Tools

Electronic Medical Records (EMR) software

Office productivity software

Job description

Brown University Health seeks an Office Site Coordinator to support daily non-clinical patient operations in our pediatric clinics. You will help manage scheduling, registration, referrals, and ambulatory workflows, while delivering high-quality customer service to patients and families.

You will collaborate with Practice/Clinical Managers and site leadership to improve patient experience, coordinate documentation, and ensure compliance with pediatric policies.