Patient Access & Scheduling Coordinator

BHMGMA Brown Health Medical Group Massachusetts; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to greet patients, perform registration/check-in, answer phones, schedule appointments, obtain referrals and authorizations, and process forms. The role requires maintaining patient privacy and contributing to a smooth financial workflow.

The position emphasizes accuracy in demographics and billing information, daily reconciliation, and collaboration with the Practice Manager.

Qualifications

• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments at time of service.
• Verifies completeness of demographics, referrals, authorizations, billing codes, diagnoses, etc.
• Completes end-of-day batch reconciliations.
• Provides clerical support for the practice.
• Onboards and guides new employees on department policies.
• Maintains safety, privacy, and infection control per policy.
• Travels to satellite offices as needed.
• Performs related duties as required.

Skills

Medical Office Management

Medical Secretary experience

Office scheduling

Interpersonal skills

English proficiency

Medical terminology

Education

Two-year Medical Office Management/Medical Secretary program

Job description

Brown University Health is seeking a Patient Service Representative to greet patients, perform registration/check-in, answer phones, schedule appointments, obtain referrals and authorizations, and process forms. The role requires maintaining patient privacy and contributing to a smooth financial workflow.

The position emphasizes accuracy in demographics and billing information, daily reconciliation, and collaboration with the Practice Manager.