Pediatric Office Manager

Smilebuilderz LLC; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k)

Professional development opportunities

Job summary

Smilebuilderz LLC is seeking a Pediatric Office Manager in Lancaster, PA, to manage daily operations of a pediatric dental office. The role includes overseeing administrative functions, ensuring compliance with healthcare regulations, managing staff, and enhancing the patient experience. Ideal candidates will have a bachelor’s degree in Healthcare Administration or related fields, 3+ years of office management experience, and proficiency with EHR/EPM systems. Benefits include competitive salary, health insurance, and professional development opportunities.

Qualifications

• Minimum 3 years of experience in medical, dental, or pediatric office management.
• Experience with EHR/EPM systems.
• Knowledge of insurance verification, billing, and coding.

Responsibilities

• Oversee day-to-day administrative functions of the pediatric office.
• Ensure compliance with HIPAA and OSHA regulations.
• Supervise front desk staff and other team members.

Skills

Leadership abilities

Organizational skills

Communication

Customer service

Multitasking

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Microsoft Office Suite

EHR/EPM systems (e.g., Dentrix, EPIC)

Job description

We are seeking a dedicated and experienced Pediatric Office Manager to oversee the daily operations of our pediatric dental office in Lancaster, PA. The ideal candidate will ensure smooth workflow, high-quality patient care, and an efficient and supportive work environment for both staff and providers.

Schedule

Monday‑Thursday: 7:30 am‑5:30 pm
Fridays: 7:30 am‑4:30 pm

Responsibilities

Office Operations & Administration:

• Oversee the day‑to‑day administrative functions of the pediatric office.
• Ensure compliance with HIPAA, OSHA, and all relevant healthcare regulations.
• Maintain patient scheduling, billing, and insurance processes for efficiency.
• Develop and implement office policies and procedures to improve patient experience and office productivity.
• Manage inventory and ordering of office and clinical supplies.

Staff Management & Leadership:

• Supervise front desk staff, dental assistants, and other team members.
• Conduct staff training, performance evaluations, and conflict resolution.
• Develop work schedules to ensure appropriate staffing levels.
• Foster a positive, team‑oriented office culture.

Patient Experience & Customer Service:

• Ensure exceptional customer service and a welcoming environment for children and families.
• Address patient concerns, complaints, and feedback in a professional manner.
• Monitor and improve patient wait times and overall office efficiency.

Financial & Insurance Management:

• Oversee billing, coding, and insurance claims processing.
• Work closely with billing specialists to reduce claim denials and optimize revenue cycle management.
• Manage office budget, expenses, and financial reporting.

Qualifications

Education: Bachelor’s degree in Healthcare Administration, Business Management, or a related field preferred.

Experience:

• 3+ years of experience in medical, dental, or pediatric office management.
• Experience with EHR/EPM systems (e.g., Dentrix, EPIC, or similar).
• Knowledge of insurance verification, billing, and coding (medical or dental).

Skills:

• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.
• Ability to multitask and problem‑solve in a fast‑paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k)
• Professional development and training opportunities.