Pediatric Neurology Front Desk Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham's Pediatric Neurology clinic at 15 Parkman Street is seeking a Pediatric Clinical Practice Assistant to support front desk operations. You will perform administrative and basic clinical tasks to ensure smooth patient flow, scheduling, check-in/out, and billing processes onsite.

Requires 2–3 years of office experience, High School Diploma or Equivalent, CMAA preferred. Onsite role with comprehensive benefits and a structured team environment in pediatrics.

Qualifications

• High School Diploma or equivalent required.
• Office experience 2-3 years required.
• Certified Medical Administrative Assistant (CMAA) preferred

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

Office experience

Microsoft Office

Phone handling

Time management

Communication

Education

High School Diploma or Equivalent

CMAA Certification preferred

Tools

Office Suite

Job description

Mass General Brigham's Pediatric Neurology clinic at 15 Parkman Street is seeking a Pediatric Clinical Practice Assistant to support front desk operations. You will perform administrative and basic clinical tasks to ensure smooth patient flow, scheduling, check-in/out, and billing processes onsite.

Requires 2–3 years of office experience, High School Diploma or Equivalent, CMAA preferred. Onsite role with comprehensive benefits and a structured team environment in pediatrics.