Pediatric Intake Coordinator - Bilingual Spanish

ADP, Inc.; Niles (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

ADP, Inc. in Niles, IL is seeking a Pediatric Intake Coordinator - Bilingual Spanish. This full-time role handles client appointments, verifies insurance, and supports onboarding and staff coordination.

You will communicate with clients and caregivers, collect documentation, and maintain accurate records while adhering to internal protocols. Requirements include a high school diploma or GED, healthcare setting experience, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required.
• Healthcare/medical office experience preferred.
• Knowledge of medical terminology and insurance plans.
• Proficiency in Word, Excel, Outlook.
• Strong communication and telephone etiquette skills.
• Excellent organizational and documentation abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Schedule, reschedule, and cancel client appointments.
• Conduct intake and referrals; verify authorizations and paperwork.
• Communicate with clients about appointments and services.
• Verify demographics and insurance information; notify of uncovered fees.
• Maintain confidential client and employee records.
• Support Nursing Supervisors with administrative tasks.
• File documents, manage supply inventory, and provide clerical support.
• Resolve scheduling conflicts and coordinate with referring physicians.

Skills

Bilingual Spanish

Communication skills

Microsoft Office

Medical terminology

Administrative coordination

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pediatric Intake Coordinator - Bilingual Spanish

Full Time Niles, IL, US

Salary Range: $20.00 To $24.00 Hourly

Position Summary:

The Intake Coordinator plays a key administrative role in managing client appointments, verifying insurance and documentation, and supporting smooth client onboarding and staff coordination. This position ensures effective communication between clients, caregivers, and medical staff while maintaining compliance with internal protocols and regulatory requirements. The Intake Coordinator must be courteous, organized, and responsive to client and staff needs.

Key Responsibilities:

Client Intake & Scheduling

Schedule, reschedule, and cancel client appointments as needed.

Conduct intake and follow-up for referrals, verifying necessary authorizations and paperwork.

Communicate with clients regarding appointments, services, and procedures.

Collect and verify required documentation, including insurance details and certifications.

Verify client demographic and insurance information and notify of uncovered fees when applicable.

Administrative & Compliance Support

Confirm staff schedules and visits for payroll and billing accuracy.

Conduct background checks, license verifications, and reference checks for incoming employees.

Ensure required paperwork (e.g., DSCC CANTS background checks) is submitted to relevant agencies such as DCFS.

Maintain accurate and confidential client and employee records.

Communication & Coordination

Answer phone calls professionally, address client inquiries, and take detailed messages as needed.

Support Nursing Supervisors with administrative tasks related to assigned clients.

File documents, manage supply inventory, and provide general clerical support as needed.

Additional Duties

Assist in resolving scheduling conflicts and maintaining consistent communication with clients and referring physicians.

Perform other job-related duties as assigned by supervisors or management.

Requirements:

High school diploma or GED required.

Experience in a healthcare or medical office setting preferred.

Working knowledge of medical terminology and insurance plans.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Strong communication and telephone etiquette skills.

Excellent organizational and documentation abilities.

Ability to multitask and work in a fast-paced environment with accuracy.