Pediatric Front Office & Patient Experience Lead

UCLA Health; Manhattan Beach (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Manhattan Beach, CA is seeking a Front Office Administrative Support professional to ensure a positive patient experience and efficient clinic operations in a pediatric outpatient setting.

You will handle appointment scheduling, registrations, insurance verification, and coordination with physicians and nurses to maintain smooth clinic flow from check-in to check-out. This role offers exposure to diverse medical services and a collaborative team environment.

Qualifications

• Professional communication with physicians and staff in a high-volume setting.
• Strong organizational skills with ability to prioritize tasks.
• Efficient appointment scheduling, including transportation arrangements and sub-specialty schedules.
• Excellent interpersonal skills to coordinate multiple clinics at UCLA Medical Center.

Responsibilities

• Answer and manage incoming patient calls, schedule new and follow-up appointments, and coordinate communication between patients and providers.
• Verify patient demographics, insurance information, referrals, and authorizations while maintaining electronic medical records in CareConnect.
• Register, check in, and check out patients, collect payments, and provide After Visit Summaries and patient education materials.
• Support patient care coordination by assisting with appointment scheduling, referrals, testing, and follow-up communications.
• Resolve patient inquiries related to billing, medical records, appointments, and clinic procedures with a focus on outstanding customer service.
• Maintain patient confidentiality and ensure compliance with UCLA Health policies and regulatory requirements.
• Perform administrative duties including document scanning, record management, mail distribution, fax processing, and maintaining an organized reception area.
• Collaborate with physicians, nurses, and clinic staff to ensure efficient patient flow and provide coverage during staffing needs.

Skills

Professional communication

Organizational skills

Appointment scheduling

Interpersonal skills

Job description

UCLA Health in Manhattan Beach, CA is seeking a Front Office Administrative Support professional to ensure a positive patient experience and efficient clinic operations in a pediatric outpatient setting.

You will handle appointment scheduling, registrations, insurance verification, and coordination with physicians and nurses to maintain smooth clinic flow from check-in to check-out. This role offers exposure to diverse medical services and a collaborative team environment.