Pediatric Front Desk Specialist - Flexible Hours

PM Pediatric Care; Newark (DE); On-site; USD 23,000 - 30,000; Full time

Job summary

PM Pediatric Care in Newark, Delaware is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with administrative tasks. The role requires excellent communication, organization, and a patient-focused approach to deliver a first-class experience.

You will handle patient intake, privacy compliance, scheduling, and multi-system workflows while maintaining HIPAA standards and collaborating with site leadership to resolve issues efficiently.

Qualifications

• Must be a team player and able to work independently in a fast-paced environment.
• Proficient with Microsoft Office Suite and standard office tasks.
• Excellent customer service and telephone skills are essential.
• Strong verbal and written communication abilities.
• Able to multi-task, stay organized and manage time effectively.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification as needed.
• Accesses empathy and active listening in difficult situations.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to handle complex patient issues.
• Registers patients and maintains accurate demographics, insurance, and billing data.

Skills

Team player

Microsoft Office

Customer service

Communication skills

Multitasking

Phone etiquette

Detail oriented

Education

High school diploma or GED

Tools

Navigate multiple computer systems

Job description

PM Pediatric Care in Newark, Delaware is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with administrative tasks. The role requires excellent communication, organization, and a patient-focused approach to deliver a first-class experience.

You will handle patient intake, privacy compliance, scheduling, and multi-system workflows while maintaining HIPAA standards and collaborating with site leadership to resolve issues efficiently.