Pediatric Front Desk Specialist — First‑Class Experience

PM Pediatrics; Woodcrest (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Woodcrest, MD, is seeking a Front Desk Associate to welcome families and manage front desk operations for our pediatric team in a warm, patient-centered setting.

You will greet families, answer questions, process registrations, verify insurance, and support patient flow while upholding HIPAA and PM Core values. The role requires excellent communication and teamwork in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment with flexible schedules.
• Prior experience in a healthcare setting and knowledge of medical insurance preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Registers patients and maintains demographics, insurance, and financial information while ensuring HIPAA compliance.
• Coordinates self-registration and manages patient flow throughout waiting area.
• Escalates urgent issues to site leadership for timely resolution.
• Performs opening and closing duties and supports administrative tasks for the medical team.

Skills

Customer service

Communication

Time management

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Woodcrest, MD, is seeking a Front Desk Associate to welcome families and manage front desk operations for our pediatric team in a warm, patient-centered setting.

You will greet families, answer questions, process registrations, verify insurance, and support patient flow while upholding HIPAA and PM Core values. The role requires excellent communication and teamwork in a fast-paced healthcare environment.