Medical Front Office Receptionist

Pediatrics of Texas; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Pediatrics of Texas is seeking a friendly Front Desk Receptionist to be the welcoming face and voice of the clinic. You will greet families, verify demographics and insurance, and manage the check-in/check-out process in a fast-paced pediatric environment.

You will schedule appointments, answer multi-line phones, collect co-pays, and assist with basic billing information while supporting staff and ensuring accurate patient records in the EHR.

Qualifications

• Proven front desk or similar experience in a medical setting is required.
• Experience with EHR systems (Epic/Cerner) is a major plus.
• Proficiency in MS Office and scheduling tools is essential.

Responsibilities

• Greet patients and guardians, verify demographics and insurance.
• Schedule and manage appointments using EHR system.
• Answer multi-line phones and direct calls.
• Collect co-pays and assist with basic billing information.
• Maintain HIPAA compliance and patient confidentiality.
• Prepare waiting room and manage office supplies.
• Assist clinical staff with administrative tasks.

Skills

Front desk experience

Customer service

Multitasking

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Medical administrative assistant certification

Tools

Epic EHR

Cerner EHR

MS Office

Job description

We are searching for a friendly, compassionate, and highly organized Front Desk Receptionist to be the welcoming face and voice of Pediatrics of Texas. The ideal candidate thrives in a fast-paced medical environment, excels at multitasking, and possesses a genuine enthusiasm for interacting with children and their families. This crucial role ensures a positive patient experience from the moment they walk through the door.

Key Responsibilities

• Patient Check-In/Out:Warmly greet patients and their guardians upon arrival, verify demographic and insurance information, and complete the check-out process efficiently.
• Schedule Management:Schedule, reschedule, and confirm patient appointments using our electronic health record (EHR) system, managing the physician's calendars effectively.
• Communication Hub:Answer multi-line phones with patience and professionalism, directing calls to nurses, physicians, or billing staff as appropriate.
• Billing & Insurance:Collect co-pays, process payments, and provide basic information regarding insurance verification and billing procedures.
• Confidentiality:Maintain strict adherence to HIPAA guidelines regarding patient privacy and the confidentiality of medical records.
• Office Environment:Ensure the waiting room is clean, safe, and child-friendly. Manage incoming faxes, mail, and general office supplies inventory.
• Administrative Support:Assist clinical staff with administrative tasks and manage patient forms and documentation accurately.

Qualifications and Skills

• Experience:Proven experience in a medical office, hospital, or clinical setting is highly preferred. Previous front desk or customer service experience is required.
• Software Proficiency:Familiarity with Electronic Health Record (EHR) software (e.g., Epic, Cerner, or specific pediatric systems) is a major plus. Proficiency in standard office software (MS Office, email, scheduling tools) is essential.
• Interpersonal Skills:Exceptional customer service skills with the ability to remain calm and empathetic when dealing with sick children, worried parents, and stressful situations.
• Organizational Skills:Strong attention to detail, highly organized, and capable of managing multiple priorities simultaneously.
• Education:High school diploma or equivalent required. Medical administrative assistant certification is a plus.