Pediatric Front Desk & Scheduling Specialist

Vitana Pediatric & Orthodontic Partners; Cumming (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

Vitana Pediatric & Orthodontic Partners is seeking a Pediatric Front Desk Coordinator to manage the front office, support scheduling, and ensure a smooth patient flow in a pediatric dental practice.

The role emphasizes welcoming interactions, accurate check-ins/outs, insurance verification, and coordination with the clinical team to deliver an exceptional patient experience in a fun, friendly environment.

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus).
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of insurance verification and scheduling preferred.
• High attention to detail and organization.

Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Skills

Customer service

Communication

Multitasking

Attention to detail

Organization

Teamwork

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Vitana Pediatric & Orthodontic Partners is seeking a Pediatric Front Desk Coordinator to manage the front office, support scheduling, and ensure a smooth patient flow in a pediatric dental practice.

The role emphasizes welcoming interactions, accurate check-ins/outs, insurance verification, and coordination with the clinical team to deliver an exceptional patient experience in a fun, friendly environment.