Front Desk Coordinator

Vitana Pediatric & Orthodontic Partners; Cumming (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

Vitana Pediatric & Orthodontic Partners is seeking a Pediatric Front Desk Coordinator to manage the front office, support scheduling, and ensure a smooth patient flow in a pediatric dental practice.

The role emphasizes welcoming interactions, accurate check-ins/outs, insurance verification, and coordination with the clinical team to deliver an exceptional patient experience in a fun, friendly environment.

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus).
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of insurance verification and scheduling preferred.
• High attention to detail and organization.

Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Skills

Customer service

Communication

Multitasking

Attention to detail

Organization

Teamwork

Tools

Dentrix

Eaglesoft

Open Dental

Job description

We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor

• Check patients in and out efficiently while maintaining accuracy

• Schedule appointments and manage the daily schedule to optimize patient flow

• Answer phones, respond to inquiries, and assist with patient needs

• Verify insurance eligibility and update patient information

• Collect payments, co-pays, and balances

• Maintain accurate patient records and documentation

• Coordinate with clinical team to ensure smooth transitions between front and back office

• Manage appointment confirmations and follow-ups

• Support overall office organization and cleanliness of the front area

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)

• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred

• Strong customer service and communication skills

• Ability to multitask in a fast-paced environment

• Basic understanding of insurance verification and scheduling preferred

• High attention to detail and organization

What We're Looking For

• Friendly, outgoing, and patient-focused personality

• Strong communication and interpersonal skills

• Highly organized and detail-oriented

• Team player with a positive attitude

• Ability to stay calm and professional in a busy environment