Pediatric Patient Experience Coordinator

Hero Practice Services; Washington (District of Columbia); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401K & more

Job summary

Adventure Dental & Vision in Washington, DC, seeks a Patient Coordinator to efficiently execute front office processes in a pediatric dental practice. Tasks include answering the phone, scheduling appointments, and collecting payment with a warm, patient-centered approach.

The role supports delivering comprehensive dental, vision, and orthodontic services to underserved children, with emphasis on accuracy and smooth patient flow in a busy clinic.

Qualifications

• Front desk/front office experience preferred.
• Ability to manage multiple tasks and maintain accuracy.
• Bilingual skills are a plus (English/Spanish).
• Experience with dental patient intake and billing is advantageous.

Responsibilities

• Deliver a red-carpet experience to all patients and caregivers while ensuring intake information is accurate and complete.
• Call patients regarding appointment confirmations, reminders, and cancellations.
• Adhere to scheduling best practices to ensure the patient’s time is being optimized.
• Review patient and family health needs to ensure all needs are met.
• Coordinate patient flow by keeping the appointment schedule organized and full.
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children.

Skills

Attention to detail

Interpersonal skills

Bilingual (EN/SP)

Customer service

Tools

Microsoft Word

Microsoft Excel

eCW (eClinicalWorks)

Job description

Adventure Dental & Vision in Washington, DC, seeks a Patient Coordinator to efficiently execute front office processes in a pediatric dental practice. Tasks include answering the phone, scheduling appointments, and collecting payment with a warm, patient-centered approach.

The role supports delivering comprehensive dental, vision, and orthodontic services to underserved children, with emphasis on accuracy and smooth patient flow in a busy clinic.