Pediatric Front Desk & Scheduling Coordinator

Metropolitan Pediatric Dental Associates; North Oaks (MN); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Flexible work hours

No evenings or weekends

Competitive salary

Excellent benefits

Job summary

Metropolitan Pediatric Dentistry & Orthodontics welcomes a motivated Patient Care Coordinator to our North Oaks/Shoreview location. You will greet families, handle check-in/out, and provide friendly, family‑oriented service in a pediatric setting.

This role includes scheduling, answering inquiries about services and billing, verifying insurance, and assisting with payments. We welcome new grads and offer competitive benefits in a fast-paced, HIPAA-compliant environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle phone inquiries and schedule appointments.
• Knowledge of insurance verification and basic billing processes.
• Familiarity with HIPAA regulations and patient privacy.

Responsibilities

• Greet patients and families warmly upon arrival.
• Check in and check out patients.
• Provide child-friendly and family-oriented customer service.
• Answer phone calls and respond to inquiries about services, appointments, and billing.
• Schedule, reschedule, and confirm appointments (via phone, email, or text).
• Manage daily appointment calendar to optimize flow for pediatric patients.
• Handle emergency or walk-in appointments efficiently.
• Verify dental insurance eligibility and coverage for pediatric services.
• Collect and process co-pays and payments.
• Prepare and submit insurance claims and follow up on unpaid balances.
• Explain treatment costs and insurance coverage to parents/guardians.

Skills

Customer service

Phone handling

Scheduling

Insurance verification

HIPAA compliance

Job description

Metropolitan Pediatric Dentistry & Orthodontics welcomes a motivated Patient Care Coordinator to our North Oaks/Shoreview location. You will greet families, handle check-in/out, and provide friendly, family‑oriented service in a pediatric setting.

This role includes scheduling, answering inquiries about services and billing, verifying insurance, and assisting with payments. We welcome new grads and offer competitive benefits in a fast-paced, HIPAA-compliant environment.