Patient Care Coordinator-Shoreview

Metropolitan Pediatric Dental Associates; North Oaks (MN); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Flexible work hours

No evenings or weekends

Competitive salary

Excellent benefits

Job summary

Metropolitan Pediatric Dentistry & Orthodontics welcomes a motivated Patient Care Coordinator to our North Oaks/Shoreview location. You will greet families, handle check-in/out, and provide friendly, family‑oriented service in a pediatric setting.

This role includes scheduling, answering inquiries about services and billing, verifying insurance, and assisting with payments. We welcome new grads and offer competitive benefits in a fast-paced, HIPAA-compliant environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle phone inquiries and schedule appointments.
• Knowledge of insurance verification and basic billing processes.
• Familiarity with HIPAA regulations and patient privacy.

Responsibilities

• Greet patients and families warmly upon arrival.
• Check in and check out patients.
• Provide child-friendly and family-oriented customer service.
• Answer phone calls and respond to inquiries about services, appointments, and billing.
• Schedule, reschedule, and confirm appointments (via phone, email, or text).
• Manage daily appointment calendar to optimize flow for pediatric patients.
• Handle emergency or walk-in appointments efficiently.
• Verify dental insurance eligibility and coverage for pediatric services.
• Collect and process co-pays and payments.
• Prepare and submit insurance claims and follow up on unpaid balances.
• Explain treatment costs and insurance coverage to parents/guardians.

Skills

Customer service

Phone handling

Scheduling

Insurance verification

HIPAA compliance

Job description

Join Our Team as a Patient Care Coordinator!

We’re excited to welcome a motivated Patient Care Coordinator to our beautiful North Oaks/Shoreview location! This is a fantastic opportunity to make a positive impact in the lives of children every day.

Who We Are:

Metropolitan Pediatric Dentistry & Orthodontics is a specialty dental practice certified by the American Board of Pediatric Dentistry. We provide expert pediatric dental care for infants, toddlers, children, pre-teens, and teens at our 4 locations throughout the Twin Cities, including St. Paul, Fridley, North Oaks, and Eagan. Our gentle and compassionate team of pediatric specialists have been delivering high-quality pediatric dental and orthodontic care tailored to the unique needs of growing smiles since 1965.

Job Responsibilities:

• Greet patients and families warmly upon arrival
• Check in and check out patients
• Provide child-friendly and family-oriented customer service
• Answer phone calls and respond to inquiries about services, appointments, and billing
• Schedule, reschedule, and confirm appointments (via phone, email, or text)
• Manage daily appointment calendar to optimize flow for pediatric patients
• Handle emergency or walk-in appointments efficiently
• Verify dental insurance eligibility and coverage for pediatric services
• Collect and process co-pays and payments
• Prepare and submit insurance claims
• Follow up on unpaid claims and balances
• Explain treatment costs and insurance coverage to parents/guardians
• Follow HIPAA regulations and protect patient privacy
• Maintain communication with the dental team about patient needs or changes in schedule
• Coordinate referrals or specialist appointments as needed.

We offer a fun and fast-paced work environment, flexible work hours with no evenings or weekends required, competitive salaries, and excellent benefits packages. New grads welcome!

Metropolitan Pediatric Dentistry & Orthodontics participates in E-Verify

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.