Pediatric Care Coordinator | Flexible Hours

Metropolitan Pediatric Dentistry & Orthodontics; Saint Paul (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Metropolitan Pediatric Dentistry & Orthodontics in St. Paul seeks a motivated Patient Care Coordinator to greet families, manage check-in/out, answer inquiries, schedule appointments, and coordinate referrals.

The role emphasizes child-friendly service, insurance verification, co-pays, insurance claims, HIPAA compliance, and collaboration with the dental team. New grads welcome; competitive salary and excellent benefits.

Qualifications

• Experience in front-desk or healthcare scheduling preferred.
• Ability to explain treatment costs and insurance coverage to families.
• Friendly, patient-focused communication with children and parents.

Responsibilities

• Greet patients and families warmly upon arrival
• Check in and check out patients
• Provide child-friendly and family-oriented customer service
• Answer phone calls and respond to inquiries about services, appointments, and billing
• Schedule, reschedule, and confirm appointments (via phone, email, or text)
• Manage daily appointment calendar to optimize flow for pediatric patients
• Handle emergency or walk-in appointments efficiently
• Verify dental insurance eligibility and coverage for pediatric services
• Collect and process co-pays and payments
• Prepare and submit insurance claims
• Follow up on unpaid claims and balances
• Explain treatment costs and insurance coverage to parents/guardians
• Follow HIPAA regulations and protect patient privacy
• Maintain communication with the dental team about patient needs or changes in schedule
• Coordinate referrals or specialist appointments as needed.

Skills

Customer service

Scheduling appointments

Insurance verification

HIPAA compliance

Phone & email communications

Job description

Metropolitan Pediatric Dentistry & Orthodontics in St. Paul seeks a motivated Patient Care Coordinator to greet families, manage check-in/out, answer inquiries, schedule appointments, and coordinate referrals.

The role emphasizes child-friendly service, insurance verification, co-pays, insurance claims, HIPAA compliance, and collaboration with the dental team. New grads welcome; competitive salary and excellent benefits.