Pediatric Front Desk & Patient Experience Specialist

NJ PEDIATRIC NEUROSCIENCE INSTITUTE; Morristown (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

NJ Pediatric Neuroscience Institute in Hackensack, NJ is seeking a friendly Front Desk professional to welcome patients and families and coordinate initial contact with the clinic.

You will greet visitors, manage appointments, answer calls, verify information, and support billing and patient records while maintaining confidentiality in a fast-paced medical setting.

Join a compassionate team dedicated to excellent patient care and a smooth patient experience from check-in to check-out.

Qualifications

• High school diploma or equivalent is required; additional education is a plus.
• Previous experience in front desk or customer service roles is preferred.
• Strong communication and interpersonal skills.
• Proficient with scheduling software and office equipment.
• Able to multitask and stay organized in a fast-paced environment.
• Compassionate demeanor with focus on patient care.
• Team player who is adaptable and eager to learn.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Manage appointment scheduling and patient check-ins efficiently.
• Answer phone calls and respond to inquiries in a timely manner.
• Maintain accurate patient records and ensure confidentiality.
• Assist with billing and insurance verification processes.
• Collaborate with medical staff to ensure smooth patient flow.
• Handle administrative tasks such as filing and data entry.
• Provide support to patients and families, ensuring a positive experience.

Skills

Customer service

Communication

Multitasking

Compassionate demeanor

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

NJ Pediatric Neuroscience Institute in Hackensack, NJ is seeking a friendly Front Desk professional to welcome patients and families and coordinate initial contact with the clinic.

You will greet visitors, manage appointments, answer calls, verify information, and support billing and patient records while maintaining confidentiality in a fast-paced medical setting.

Join a compassionate team dedicated to excellent patient care and a smooth patient experience from check-in to check-out.