Pediatric Front Desk & Care Coordinator

PM Pediatrics; New York (NY); On-site; USD 25,000 - 34,000; Part time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to greet families, answer questions, and support the medical team across two NY locations (Bellerose and Forest Hills). The role requires strong customer service, organization, and HIPAA compliance, with a focus on delivering a first-class experience.

Hours are 9am-9pm, two days per week including weekends; compensation ranges from $18 to $25 per hour, depending on experience and location. Some travel between sites may be required.

Qualifications

• Experience greeting families and answering questions.
• Ability to maintain patient privacy and HIPAA compliance.
• Proficient in data entry, scheduling, and using multiple computer systems.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Registers patients and updates demographics and insurance with HIPAA in mind.
• Manages patient flow at the waiting and registration areas.
• Coordinates with site leadership to handle complex patient issues.
• Keeps accurate records and handles incoming documents and mail.

Skills

Customer service

Multitasking

Phone etiquette

HIPAA compliance

Microsoft Office

Education

High school diploma or GED

Job description

PM Pediatric Care is seeking a Front Desk Associate to greet families, answer questions, and support the medical team across two NY locations (Bellerose and Forest Hills). The role requires strong customer service, organization, and HIPAA compliance, with a focus on delivering a first-class experience.

Hours are 9am-9pm, two days per week including weekends; compensation ranges from $18 to $25 per hour, depending on experience and location. Some travel between sites may be required.