Patient Services Specialist - Pediatrics

Providence; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Job summary

Providence in Anchorage is seeking a Patient Services Specialist to be the first point of contact for patients and visitors, delivering exceptional customer service in a busy pediatric subspecialities environment.

You will support the department and help maintain high patient satisfaction while handling multi-line phone duties and front-desk operations.

Qualifications

• 1 year of customer service experience or completion of Providence internship.
• Preferred: 1 year of medical office or health care experience.
• Comfortable working in a busy multi-phone environment.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.

Responsibilities

• Serve as the first point of contact for patients or visitors in person or by phone.
• Provide exceptional customer service to maintain a high level of patient satisfaction.
• Support the Pediatric Subspecialities department in Anchorage.

Skills

Customer service

Medical terminology

EMR experience

Billing systems

Tools

EMR software

Job description

Schedule: Monday-Friday Day shift

This position will be supporting our Pediatric Subspecialities department in Anchorage.

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year customer service experience, or
  
  
  
  • Successful completion of Providence internship.
  
  
  
  

Preferred Qualifications:

• 1 year of medical office or health care experience.


• Comfortable working in a busy and multi-phone work environment.


• Basic experience with electronic medical records and/or computerized billing systems.


• Medical terminology experience.


• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.