Pediatric Front Desk & Billing Specialist

Dolly Parton Children's Hospital; Knoxville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a friendly billing/office coordinator to greet patients, collect information for visits and billing, and assist with claims. You will precept new staff, support claim reviews, and work with the Practice Manager to monitor denials and coordinate billing with the Billing Office.

The role serves as a point of contact when the Manager or Lead is absent, maintaining confidentiality and a compassionate environment for patients and families while supporting

Qualifications

• High School Diploma or GED required.
• 1-2 years of medical office experience preferred.
• No supervisory responsibilities.

Responsibilities

• Answer calls courteously and relay messages to appropriate staff, maintaining confidentiality.
• Open and route incoming mail promptly and organize documents.
• Prepare new patient records and charts for visits.
• Register new patients and update scheduling system with accurate information.
• Verify and create subscriber information in computer system.
• Assist with end-of-day financials and balance payment processing.
• Work with payer communications to resolve denials and identify issues.

Skills

Multi-tasking

Typing

Filing

Troubleshooting

Confidentiality

Courteous communication

Education

High School Diploma/GED

Associates Degree preferred

Tools

eClinicaWorks

Job description

Dolly Parton Children’s Hospital is seeking a friendly billing/office coordinator to greet patients, collect information for visits and billing, and assist with claims. You will precept new staff, support claim reviews, and work with the Practice Manager to monitor denials and coordinate billing with the Billing Office.

The role serves as a point of contact when the Manager or Lead is absent, maintaining confidentiality and a compassionate environment for patients and families while supporting