Patient Services & Billing Coordinator

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; On-site; USD 33,000 - 41,000; Full time

Job summary

Dolly Parton Children’s Hospital seeks a friendly Patient Access/Office Assistant to greet patients, gather information and support billing outcomes. You will handle scheduling, verify details, and prepare new patient records while keeping information confidential.

Responsibilities include answering calls, routing inquiries, updating scheduling systems, and assisting with claim reviews. The role requires 1–2 years in a medical office and a high school diploma or GED.

Qualifications

• Ability to multi-task while presenting a positive and comforting presence with patients and families.
• Efficient typing, filing and troubleshooting skills.

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner; relays complete messages to appropriate staff with confidentiality.
• Opens and routes mail in a timely manner; retrieves patient charts and provides schedules to providers and staff.
• Prepares new patient records and charts; assists with required paperwork or verification documents for complete patient files.
• Registers new patients and updates patient information in scheduling system; verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested; places calls to remind parents of appointment dates and times.
• Schedules follow-up appointments and provides necessary forms for parents; identifies information to ensure accounts are complete.
• Reviews procedure and diagnosis codes; assists with appeals of denials and provides records to support disputes.
• Maintains confidentiality and professional demeanor; interacts respectfully with all staff and patients.

Skills

Multi-tasking

Typing

Filing

Troubleshooting

Education

High School Diploma or GED

Job description

Dolly Parton Children’s Hospital seeks a friendly Patient Access/Office Assistant to greet patients, gather information and support billing outcomes. You will handle scheduling, verify details, and prepare new patient records while keeping information confidential.

Responsibilities include answering calls, routing inquiries, updating scheduling systems, and assisting with claim reviews. The role requires 1–2 years in a medical office and a high school diploma or GED.