Physician Billing & Collections Specialist

01 ETCH East Tennessee Children's Hospital Association, Inc.; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

Dolly Parton Children's Hospital is seeking a dedicated individual to manage physician receivables collections and provide excellent support to families. The role involves team collaboration, accurate processing, and proactive communication with insurance payers to resolve claims efficiently.

Responsibilities include handling inquiries, maintaining debtor records, and coordinating with the self-pay management team while ensuring confidentiality and compliance with hospital policies.

Qualifications

• Requires good customer service and teamwork
• Knowledge of CMS/TennCare and other payers for proper billing
• Accurate data entry and typing speed
• Ability to communicate with insurance companies to expedite payments
• Strong problem-solving and multitasking abilities

Responsibilities

• Answer incoming calls courteously and assist customers
• Verify and update debtor records; pursue unpaid balances
• Prepare accounts for review by management and outside agencies
• Review pre-collect reports and monitor reminders
• Handle credit card processing with confidentiality
• Maintain accurate documentation and filing of accounts

Skills

Excellent customer service

CMS/TennCare rules

Typing accuracy

Insurance claim follow-up

Problem solving

Education

High School Diploma/GED

Job description

Dolly Parton Children's Hospital is seeking a dedicated individual to manage physician receivables collections and provide excellent support to families. The role involves team collaboration, accurate processing, and proactive communication with insurance payers to resolve claims efficiently.

Responsibilities include handling inquiries, maintaining debtor records, and coordinating with the self-pay management team while ensuring confidentiality and compliance with hospital policies.