Patient Services & Billing Coordinator

01 ETCH East Tennessee Children's Hospital Association, Inc.; Tennessee; On-site; USD 28,000 - 36,000; Full time

Job summary

Dolly Parton Children’s Hospital is seeking a friendly office receptionist to greet patients, collect information for visits and billing, and support daily financial reporting. You will help schedule appointments, route calls, and prepare new patient records.

The role requires strong communication, accuracy, and the ability to handle confidential information with care. You will mentor new staff as needed and work as part of a compassionate, patient‑focused team.

Qualifications

• Ability to multi-task while presenting a positive and comforting presence with patients and families.
• Efficient typing, filing and troubleshooting skills.

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner.
• Opens and routes incoming mail in a timely manner.
• Retrieves patient charts prior to visit and provides schedule to providers and staff.
• Prepares new patient records and charts.
• Registers new patients and updates patient information in scheduling system.

Skills

Multi-tasking

Typing

Filing

Troubleshooting

Patient communication

Education

High School Diploma/GED

Job description

Dolly Parton Children’s Hospital is seeking a friendly office receptionist to greet patients, collect information for visits and billing, and support daily financial reporting. You will help schedule appointments, route calls, and prepare new patient records.

The role requires strong communication, accuracy, and the ability to handle confidential information with care. You will mentor new staff as needed and work as part of a compassionate, patient‑focused team.