Pediatric ER Unit Operations Coordinator

Children; Saint Paul (MN); On-site; USD 30,000 - 43,000; Full time

Job summary

Children’s Minnesota in Saint Paul is seeking an Unit Operations Coordinator to deliver exceptional front-line service to families, staff, and visitors. You will manage calls, coordinate deliveries to patient rooms, and guide visitors while maintaining a safe, welcoming unit environment.

The role requires strong communication skills, basic medical terminology, and comfort with hospital technology. Occasional float to other departments may be required.

Qualifications

• High school diploma preferred; 1 year patient-care experience preferred.
• Excellent customer service and problem-solving skills.
• Strong English communication, both written and verbal.
• Proficient with Microsoft Word and Excel; basic hospital tech.
• Able to multitask and work independently or in a team.

Responsibilities

• Provide exemplary front-line customer service to families, staff, and visitors.
• Answer unit phone lines promptly and route inquiries.
• Arrange deliveries to patient rooms and direct visitors.
• Maintain a safe, welcoming, and well-organized unit environment.
• Serve as liaison to other departments and support unit operations.
• Provide administrative support and act as the unit's technology resource.
• Occasionally float to other departments as needed.

Skills

Customer service

Problem solving

Microsoft Word/Excel

Medical terminology

Communication skills

Multitasking

Teamwork

Education

High school diploma

Tools

Hospital IT systems

Job description

Children’s Minnesota in Saint Paul is seeking an Unit Operations Coordinator to deliver exceptional front-line service to families, staff, and visitors. You will manage calls, coordinate deliveries to patient rooms, and guide visitors while maintaining a safe, welcoming unit environment.

The role requires strong communication skills, basic medical terminology, and comfort with hospital technology. Occasional float to other departments may be required.