Unit Operations & Guest Services Coordinator (Pediatric)

Children; Minneapolis (MN); On-site; USD 30,000 - 43,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Shift differentials

Job summary

Children’s Minnesota is seeking a Unit Operations Coordinator for the Minneapolis Infant Care Center. The role delivers top-tier customer service to families, staff and visitors, answering questions and coordinating deliveries to patient rooms while maintaining a welcoming, safe environment.

The position supports unit operations and can float to other departments as needed. Evening shift; 48 hours per pay period; part-time (0.6 FTE) employment with shift differentials potential.

Qualifications

• High school diploma preferred.
• 1 year of experience in a patient care setting preferred.
• Outstanding customer service and positive attitude required.
• Strong computer skills with Word and Excel; familiarity with hospital tech systems.
• Excellent written and verbal communication in English.

Responsibilities

• Provide exemplary customer service to families, staff, providers and visitors, in person and by phone.
• Answer questions promptly, warmly and correctly; problem solve as needed.
• Arrange deliveries to patients’ rooms and direct visitors to destinations.
• Maintain a safe, welcoming environment and model service excellence.
• Support unit operations and assist other departments as needed.

Skills

Customer service

Positive attitude

Problem solving

Computer skills

Coaching

Medical terminology

Interpersonal communication

Multitasking

Education

High school diploma

1 year patient care experience

Tools

Microsoft Word

Excel

Hospital systems

Job description

Children’s Minnesota is seeking a Unit Operations Coordinator for the Minneapolis Infant Care Center. The role delivers top-tier customer service to families, staff and visitors, answering questions and coordinating deliveries to patient rooms while maintaining a welcoming, safe environment.

The position supports unit operations and can float to other departments as needed. Evening shift; 48 hours per pay period; part-time (0.6 FTE) employment with shift differentials potential.