Pediatric Patient Services Coordinator

Children; Saint Paul (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Retirement plan

Job summary

Children’s Minnesota is seeking a Patient Service Coordinator to deliver exceptional customer service to families and staff, both in person and by phone. The role supports patient check-in, authentic demographic data collection, and clinic administrative duties while serving as the technology resource for the clinics.

The PSC will promote a positive patient experience, handle confidential information, and collaborate with care teams.

Qualifications

• High school diploma or equivalent required; post secondary education preferred.
• One year of customer service experience required; one year of medical office setting experience preferred.
• Knowledge of medical insurance preferred.
• Exceptional customer service skills; strong computer skills (Word, Excel) and hospital technology systems.
• HIPAA knowledge and ability to handle confidential information.
• Demonstrate prompt and reliable attendance; ability to multi-task in a fast-paced environment.

Responsibilities

• Provide exemplary customer service to families, staff and providers in-person or by phone.
• Answer questions warmly, promptly and correctly to promote a positive patient and family experience.
• Ensure efficient and orderly registration and check-in of patients; obtain accurate demographics, financial information and required consents.
• Provide administrative support to the clinical area and act as the clinics technology resource.

Skills

Customer service

Professional communication

Multitasking

Teamwork

Front desk duties

HIPAA knowledge

Reliability

Problem solving

Medical insurance knowledge

Microsoft Word

Microsoft Excel

Education

High school diploma

Post secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Children’s Minnesota is seeking a Patient Service Coordinator to deliver exceptional customer service to families and staff, both in person and by phone. The role supports patient check-in, authentic demographic data collection, and clinic administrative duties while serving as the technology resource for the clinics.

The PSC will promote a positive patient experience, handle confidential information, and collaborate with care teams.