Pediatric Dental Practice Operations Lead

Ashby Park Pediatric Dentistry; Mauldin (SC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus opportunities

Job summary

Ashby Park Pediatric Dentistry in Mauldin, SC seeks an Operations Manager to lead daily operations, improve patient experiences, and drive financial results. You’ll oversee front and back office teams, implement efficient systems, and foster a positive, patient-centered culture to support growth and high performance.

The role emphasizes staff development, onboarding, and cross-department collaboration, with a focus on patient satisfaction and NPS targets.

Qualifications

• Progressive leadership and functional practice management experience.
• Excellent communication, problem solving and leadership skills.
• Strong management/customer service management and leadership skills a plus.
• Experience leading a team, mentoring and coaching subordinates.

Responsibilities

• Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.
• Build and maintain a positive office culture.
• In coordination with RDO and Human Resources, select and orientate office staff.
• Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
• Conduct practice staff meetings on a regular basis.
• Works with employees to facilitate complaints/concerns and resolve as needed.
• Responsible for onboarding and training for new employees.
• Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.
• Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
• Provide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to support compliance with established policies.
• Ensure that needed information and documentation is provided to support revenue cycle activities.
• Act as an interdepartmental liaison between the practice and other departments and entities.
• Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool; attends all safety-related training programs; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• Monitors and ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.

Skills

Leadership

Problem solving

Communication

Staff supervision

Team mentoring

Education

Dental clinical and management experience

Job description

Ashby Park Pediatric Dentistry in Mauldin, SC seeks an Operations Manager to lead daily operations, improve patient experiences, and drive financial results. You’ll oversee front and back office teams, implement efficient systems, and foster a positive, patient-centered culture to support growth and high performance.

The role emphasizes staff development, onboarding, and cross-department collaboration, with a focus on patient satisfaction and NPS targets.