Dental Operations Lead: Patient Experience & Growth

PDS Health; Phoenix (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Tuition Reimbursement

401K

Volunteer Time

Job summary

Foothills Smiles and Orthodontics is hiring an Assistant Operations Manager to support the Operations Manager in optimizing location performance and patient experience. You will supervise front office staff, reinforce PPE execution, and drive year-over-year revenue growth while maintaining brand standards.

The role requires strong leadership, organization, and communication skills, with a focus on delivering the Perfect Patient Experience and Patient for Life outcomes.

Qualifications

• High School Diploma or GED required.
• Experience in dental or medical offices preferred.
• Strong communication and leadership skills.
• Ability to supervise front office staff and manage daily operations.

Responsibilities

• Model company culture, values and standards.
• Act as manager in Operations Manager's absence.
• Plan and assign work schedules to staff.
• Develop patient communication skills and support learning.
• Drive revenue growth and ensure PPE adherence.
• Oversee cash management and accounting protocols.
• Provide feedback to improve financial and patient outcomes.
• Maintain facility cleanliness and regulatory compliance.
• Lead daily huddles and meetings.
• Ensure brand consistency and process improvement.
• Support clinicians education and patient referrals.

Skills

Leadership

Team Building

Communication

Operations

Financial Acumen

Multi-tasking

Confidentiality

Organizational Skills

Education

High School Diploma or GED

Job description

Foothills Smiles and Orthodontics is hiring an Assistant Operations Manager to support the Operations Manager in optimizing location performance and patient experience. You will supervise front office staff, reinforce PPE execution, and drive year-over-year revenue growth while maintaining brand standards.

The role requires strong leadership, organization, and communication skills, with a focus on delivering the Perfect Patient Experience and Patient for Life outcomes.