Pediatric Dental Operations Leader

D4C Dental; Akron (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

Dentistry 4 Kids is seeking an Operations Manager to lead the daily operations of our pediatric practice, ensuring an exceptional, patient-first experience for every child and family. You will drive financial performance, growth, and efficiencies while building a high-performing team.

Partner with regional leadership and cross-functional departments to maintain compliant, smooth operations and a culture where staff feel valued and empowered to deliver outstanding care.

Qualifications

• 3–5 years of progressive leadership and practice management experience.
• Proven ability to strategically plan, manage, and improve operational efficiency.
• Strong communication, problem-solving, relationship-building, and leadership skills.
• Experience leading, mentoring, coaching, and developing team members.
• Background or training in dentistry, healthcare, business operations, or employee development.

Responsibilities

• Oversee the daily operations of the practice, ensuring efficient workflows, strong financial performance, and an exceptional patient experience.
• Lead, supervise, and develop office staff through effective coaching, delegation, problem-solving, and conflict resolution.
• Champion a positive team culture that encourages collaboration, accountability, employee engagement, and provider satisfaction.
• Partner with the Regional Director of Operations (RDO) and Human Resources to recruit, select, and onboard new team members.
• Coordinate employee training and development, ensuring all required learning modules and training are completed on time.
• Conduct regular team meetings to communicate goals, share updates, address concerns, and strengthen team engagement.
• Evaluate employee performance, complete performance reviews, and provide ongoing feedback and coaching.
• Establish and implement operational policies, procedures, and action plans that support patient satisfaction, patient access, retention, case acceptance, employee engagement, and financial performance.
• Monitor practice performance and implement strategies to meet or exceed established goals, including annual Net Promoter Score (NPS) targets.
• Identify opportunities to improve operational efficiency, streamline processes, and enhance the overall patient and team experience.
• Maintain a patient-first mindset in daily decision-making, ensuring patients and families receive attentive, compassionate, and high-quality service.
• Address patient, family, and employee concerns promptly and professionally, working toward effective resolutions.
• Monitor expenses, support revenue cycle activities, and ensure accurate and timely documentation to support the financial health of the practice.
• Collaborate with Human Resources, Marketing, Finance, and other departments to support practice initiatives, company policies, and organizational objectives.
• Serve as the primary liaison between the practice and regional leadership, internal departments, and other relevant partners.
• Promote a safe working environment by promptly reporting safety incidents, attending required safety training, and ensuring compliance with established safety procedures.
• Maintain compliance with applicable state and federal regulations, company policies, and industry requirements.
• Monitor employee certifications and licenses to ensure they remain current and valid.
• Complete all mandatory company learning modules and job-specific training within established deadlines.

Skills

Leadership

Communication

Problem-solving

Relationship-building

Team development

Education

Bachelor's degree in Business or related field

CPR Certified

Master's degree a plus

Job description

Dentistry 4 Kids is seeking an Operations Manager to lead the daily operations of our pediatric practice, ensuring an exceptional, patient-first experience for every child and family. You will drive financial performance, growth, and efficiencies while building a high-performing team.

Partner with regional leadership and cross-functional departments to maintain compliant, smooth operations and a culture where staff feel valued and empowered to deliver outstanding care.