Pediatric Dental Front Desk Coordinator

Specialty Dental Brands; Sutton (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid holidays

Paid time off

Job summary

Rhode Island Children's Dentistry & Orthodontics in Sutton, MA seeks a friendly Patient Coordinator to greet families, manage check-in/out, schedule appointments and answer questions with empathy while supporting front-office operations.

You will verify insurance, assist with billing questions, keep patient records accurate, and collaborate with clinical staff to ensure a smooth, welcoming experience for children and families.

Qualifications

• Previous experience in a dental or medical front-office setting preferred.
• Previous pediatric dental experience is a plus.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with children, parents, and caregivers.
• Professional, dependable, and team-oriented attitude.
• Ability to learn and utilize practice management and scheduling systems.
• Ability to work collaboratively with both clinical and administrative team members.

Responsibilities

• Greet and welcome patients and families with warmth and professionalism
• Manage accurate patient check-in and check-out processes
• Schedule, confirm, and remind patients of appointments
• Handle incoming calls and patient inquiries in a timely and professional manner
• Assist patients and families with scheduling questions and general office needs
• Verify insurance benefits and assist with billing and financial questions
• Maintain accurate and organized patient records and information
• Support efficient patient flow and communicate with the clinical team regarding scheduling or patient needs
• Help create a positive and comfortable experience for children, parents, and caregivers
• Maintain patient confidentiality and follow HIPAA and other applicable privacy requirements
• Maintain a clean, organized, and professional front office environment
• Support the team with additional administrative responsibilities as needed
• Travel between the Coventry and East Greenwich locations as needed
• Perform other duties and responsibilities as assigned by management

Skills

Customer service

Communication skills

Organizational skills

Time management

Multitasking

Team-oriented

Scheduling systems

HIPAA familiarity

Job description

Rhode Island Children's Dentistry & Orthodontics in Sutton, MA seeks a friendly Patient Coordinator to greet families, manage check-in/out, schedule appointments and answer questions with empathy while supporting front-office operations.

You will verify insurance, assist with billing questions, keep patient records accurate, and collaborate with clinical staff to ensure a smooth, welcoming experience for children and families.