Patient Coordinator at Rhode Island Children's Dentistry

Specialty Dental Brands; Sutton (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid holidays

Paid time off

Job summary

Rhode Island Children's Dentistry & Orthodontics in Sutton, MA seeks a friendly Patient Coordinator to greet families, manage check-in/out, schedule appointments and answer questions with empathy while supporting front-office operations.

You will verify insurance, assist with billing questions, keep patient records accurate, and collaborate with clinical staff to ensure a smooth, welcoming experience for children and families.

Qualifications

• Previous experience in a dental or medical front-office setting preferred.
• Previous pediatric dental experience is a plus.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with children, parents, and caregivers.
• Professional, dependable, and team-oriented attitude.
• Ability to learn and utilize practice management and scheduling systems.
• Ability to work collaboratively with both clinical and administrative team members.

Responsibilities

• Greet and welcome patients and families with warmth and professionalism
• Manage accurate patient check-in and check-out processes
• Schedule, confirm, and remind patients of appointments
• Handle incoming calls and patient inquiries in a timely and professional manner
• Assist patients and families with scheduling questions and general office needs
• Verify insurance benefits and assist with billing and financial questions
• Maintain accurate and organized patient records and information
• Support efficient patient flow and communicate with the clinical team regarding scheduling or patient needs
• Help create a positive and comfortable experience for children, parents, and caregivers
• Maintain patient confidentiality and follow HIPAA and other applicable privacy requirements
• Maintain a clean, organized, and professional front office environment
• Support the team with additional administrative responsibilities as needed
• Travel between the Coventry and East Greenwich locations as needed
• Perform other duties and responsibilities as assigned by management

Skills

Customer service

Communication skills

Organizational skills

Time management

Multitasking

Team-oriented

Scheduling systems

HIPAA familiarity

Job description

Patient Coordinator at Rhode Island Children's Dentistry

Sutton, MA

Rhode Island Children’s Dentistry & Orthodontics is seeking a friendly, organized, and patient-focused Patient Coordinator to join our team. We are committed to providing high-quality dental and orthodontic care while creating positive experiences for children, families, and patients of all ages. The ideal candidate is dependable, detail-oriented, and passionate about delivering exceptional customer service while helping the practice operate efficiently.

As a Patient Coordinator, you will play an important role in creating a welcoming and seamless experience for patients and families. You will support the front office by coordinating appointments, assisting with patient check-in and check-out, answering questions, and working closely with the clinical team to maintain efficient patient flow.

What Makes You Successful:

You are warm, organized, and genuinely enjoy helping people. You understand that the Patient Coordinator is often the first and last point of contact for patients and families and take pride in creating a welcoming experience. You communicate clearly, remain calm and professional in a busy environment, and are able to balance multiple priorities without losing attention to detail. You are a dependable team player who takes ownership of your responsibilities and works collaboratively to support both the patient experience and the success of the practice.

Why Join Us?

Join a collaborative pediatric dental and orthodontic team serving children, teens, adults, and patients with special healthcare needs

Work in a family-friendly environment focused on creating positive and comfortable dental experiences

Support a practice offering pediatric dentistry and orthodontics under one roof

Be part of a team that values patient education, individualized care, and strong relationships with families

Work alongside experienced dental and orthodontic professionals

Support a practice that utilizes current dental and orthodontic technology and treatment approaches

Opportunities for professional growth and development

Make a meaningful impact on patients and families throughout their dental journey

Your responsibilities will include:

Greet and welcome patients and families with warmth and professionalism

Manage accurate patient check-in and check-out processes

Schedule, confirm, and remind patients of appointments

Handle incoming calls and patient inquiries in a timely and professional manner

Assist patients and families with scheduling questions and general office needs

Verify insurance benefits and assist with billing and financial questions

Maintain accurate and organized patient records and information

Support efficient patient flow and communicate with the clinical team regarding scheduling or patient needs

Help create a positive and comfortable experience for children, parents, and caregivers

Maintain patient confidentiality and follow HIPAA and other applicable privacy requirements

Maintain a clean, organized, and professional front office environment

Support the team with additional administrative responsibilities as needed

Travel between the Coventry and East Greenwich locations as needed

Perform other duties and responsibilities as assigned by management

Preferred Qualifications:

Previous experience in a dental or medical front-office setting preferred

Previous pediatric dental experience is a plus

Strong customer service and communication skills

Excellent organizational and time-management abilities

Strong attention to detail and accuracy

Ability to multitask and prioritize in a fast-paced environment

Comfortable working with children, parents, and caregivers

Professional, dependable, and team-oriented attitude

Ability to learn and utilize practice management and scheduling systems

Ability to work collaboratively with both clinical and administrative team members

Medical, Dental, Vision, and 401(k)

Paid holidays

Paid time off

Note: Selecting “no” will not eliminate you from consideration for this role.