Pediatric Clinic Operations Leader

Shriners Children's; Vancouver (WA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Shriners Children's in the United States seeks a Practice Manager 1 to lead a small-volume clinic, oversee daily workflows, and bridge clinical and administrative teams to deliver high-quality pediatric care.

You will drive continuous improvement, ensure regulatory compliance, patient experience, and financial stewardship, reporting to the Practice Manager 3 (or Site Administrator) and aligning with the organization’s mission to care for children and families.

Qualifications

• Bachelor's Degree in any program.
• 3-5 years of progressive experience in clinic or health operations.

Responsabilités

• Oversees daily clinic workflows to ensure efficiency and patient centered care
• Anticipates operational needs and implements proactive solutions
• Adjusts physician and APP templates based on operational needs
• Supervises and coaches administrative and clinical support staff (e.g., front desk staff, radiology)
• Leads team huddles, performance check-ins and policy implementation
• Partners with physician and APP leader(s)
• Leads and supports projects focused on efficiency, compliance, and patient experience
• Ensures adherence to pediatric-specific health regulations
• Stays current with HIPAA, OSHA and CMS pediatric compliance standards
• Monitors revenue cycle with attention to subspecialty billing opportunities
• Identifies gaps in authorizations, referrals and documentation
• Analyzes EMR data for performance dashboards, recall systems and care gap closures
• Fosters a child-friendly and family centered environment
• Designs and implements strategies to improve patient/family satisfaction
• Handles escalated patient/family concerns with sensitivity and professionalism
• Uses data and root cause analysis to identify and solve workflow inefficiencies
• Identifies and implements operational improvements
• Maintains a log of issues, actions taken and outcomes to drive practice operations
• Presents operational decisions with rationale and alternatives to site and system leadership
• Acts as liaison across care teams, leadership and external partners
• Ensures transparency and strategic alignment through ongoing communication
• Provides operational updates on performance, patient satisfaction, and quality measures
• Recruits and retains staff experienced in pediatric care
• Facilitates ongoing pediatric-specific training and credentialing
• Creates a culture of continuous feedback and psychological safety

Description du poste

Shriners Children's in the United States seeks a Practice Manager 1 to lead a small-volume clinic, oversee daily workflows, and bridge clinical and administrative teams to deliver high-quality pediatric care.

You will drive continuous improvement, ensure regulatory compliance, patient experience, and financial stewardship, reporting to the Practice Manager 3 (or Site Administrator) and aligning with the organization’s mission to care for children and families.