Practice Manager

Shriners Children's; Vancouver (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Shriners Children's in the United States seeks a Practice Manager 1 to lead a small-volume clinic, oversee daily workflows, and bridge clinical and administrative teams to deliver high-quality pediatric care.

You will drive continuous improvement, ensure regulatory compliance, patient experience, and financial stewardship, reporting to the Practice Manager 3 (or Site Administrator) and aligning with the organization’s mission to care for children and families.

Qualifications

• Bachelor's Degree in any program.
• 3-5 years of progressive experience in clinic or health operations.

Responsibilities

• Oversees daily clinic workflows to ensure efficiency and patient centered care
• Anticipates operational needs and implements proactive solutions
• Adjusts physician and APP templates based on operational needs
• Supervises and coaches administrative and clinical support staff (e.g., front desk staff, radiology)
• Leads team huddles, performance check-ins and policy implementation
• Partners with physician and APP leader(s)
• Leads and supports projects focused on efficiency, compliance, and patient experience
• Ensures adherence to pediatric-specific health regulations
• Stays current with HIPAA, OSHA and CMS pediatric compliance standards
• Monitors revenue cycle with attention to subspecialty billing opportunities
• Identifies gaps in authorizations, referrals and documentation
• Analyzes EMR data for performance dashboards, recall systems and care gap closures
• Fosters a child-friendly and family centered environment
• Designs and implements strategies to improve patient/family satisfaction
• Handles escalated patient/family concerns with sensitivity and professionalism
• Uses data and root cause analysis to identify and solve workflow inefficiencies
• Identifies and implements operational improvements
• Maintains a log of issues, actions taken and outcomes to drive practice operations
• Presents operational decisions with rationale and alternatives to site and system leadership
• Acts as liaison across care teams, leadership and external partners
• Ensures transparency and strategic alignment through ongoing communication
• Provides operational updates on performance, patient satisfaction, and quality measures
• Recruits and retains staff experienced in pediatric care
• Facilitates ongoing pediatric-specific training and credentialing
• Creates a culture of continuous feedback and psychological safety

Job description

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Practice Manager 1 is a proactive and hands-on leader at small volume sites with less than 10,000 visits annually. This role is responsible for overseeing daily clinic operations, fostering collaboration across clinical and administrative teams, and driving continuous improvement. The ideal candidate brings strategic thinking, clear communication, and strong problem-solving skills to every facet of practice management. Accountable for performance across assigned services, the Practice Manager cultivates a high-performance culture focused on quality care, patient experience, regulatory compliance, safety and financial stewardship in alignment with Shriners Children's mission and values. This position will report to the Practice Manager 3 (if one locally) or the Site Administrator and Regional Director of Operations.

Key Responsibilities

• Oversees daily clinic workflows to ensure efficiency and patient centered care
• Anticipates operational needs and implements proactive solutions
• Adjusts physician and APP templates based on operational needs
• Supervises and coaches administrative and clinical support staff (e.g., front desk staff, radiology)
• Leads team huddles, performance check-ins and policy implementation
• Partners with physician and APP leader(s)
• Leads and supports projects focused on efficiency, compliance, and patient experience
• Ensures adherence to pediatric-specific health regulations
• Stays current with HIPAA, OSHA and CMS pediatric compliance standards
• Monitors revenue cycle with attention to subspecialty billing opportunities
• Identifies gaps in authorizations, referrals and documentation
• Analyzes EMR data for performance dashboards, recall systems and care gap closures
• Fosters a child-friendly and family centered environment
• Designs and implements strategies to improve patient/family satisfaction
• Handles escalated patient/family concerns with sensitivity and professionalism
• Uses data and root cause analysis to identify and solve workflow inefficiencies
• Identifies and implements operational improvements
• Maintains a log of issues, actions taken and outcomes to drive practice operations
• Presents operational decisions with rationale and alternatives to site and system leadership
• Acts as liaison across care teams, leadership and external partners
• Ensures transparency and strategic alignment through ongoing communication
• Provides operational updates on performance, patient satisfaction, and quality measures
• Recruits and retains staff experienced in pediatric care
• Facilitates ongoing pediatric-specific training and credentialing
• Creates a culture of continuous feedback and psychological safety

Required Qualifications

• Bachelor's Degree in any program
• 3-5 years of progressive experience in clinic or health operations

Preferred Qualifications

• Master's Degree (MHA/MBA)
• Membership in American College of Healthcare (ACHE) or Medical Group Management Association (MGMA)
• Lean Six Sigma Green Certification
• 2+ years in pediatric specialty care settings

Compensation is determined based on years of relevant experience and departmental equity.