Pediatric Clinic Manager — Operations & Care Leader

Davies Institute for Speech & Hearing; Katy (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Davies Institute for Speech & Hearing in Katy, TX is seeking a Clinic Manager to oversee all operational aspects of our multidisciplinary pediatric clinic. You will lead scheduling, staffing, compliance, and data-driven improvements to ensure high-quality patient care.

We value compassionate leadership, strong systems thinking, and hands-on involvement with staff development, vendor relations, and KPI tracking to support families and our mission-driven team.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• 3+ years of clinic, medical office, or therapy practice management experience.
• Strong EMR, billing workflows, and scheduling tools understanding.
• Proficient in Excel/ Google Sheets and data analysis (pivot tables, charts).
• Excellent time management, communication, and organizational skills.
• Proven leadership experience managing staff or departments.

Responsibilities

• Direct and coordinate daily operations across all therapy departments: Speech, Audiology, OT, and development center.
• Maintain clear clinic workflows, troubleshoot bottlenecks, and ensure appointments run on time.
• Manage physical space, supply ordering, maintenance needs, and vendor relations.
• Ensure HIPAA, OSHA, and clinical compliance standards are met across departments.
• Provide direct supervision to front desk staff, administrative assistants, and clinic aides.
• Support Clinical Leads and therapy staff with scheduling, documentation tracking, and productivity.
• Lead weekly operations meetings and contribute to leadership huddles.
• Drive a positive, solutions-oriented workplace culture with high expectations and strong support.
• Optimize therapist schedules for productivity, caseload balance, and availability.
• Coordinate cross-department scheduling for evaluations and interdisciplinary services.
• Monitor patient flow and maximize clinician utilization based on data and demand.
• Track, report, and interpret core KPIs including: Therapist productivity, Patient attendance, Caseload capacity, Monthly revenue.
• Identify performance trends, propose action plans, and implement improvements with leadership.
• Serve as a point of contact for escalated parent or caregiver concerns.
• Work closely with intake and billing to ensure timely communication and follow-up.
• Monitor satisfaction and retention through surveys and feedback.
• Collaborate on family engagement strategies, education events, and resources.
• Assist and support onboarding for all new hires.
• Maintain training resources and checklists to ensure quality onboarding.
• Support cross-training, mentorship, and leadership development across the team.

Skills

Leadership

Data analysis

Scheduling

Time management

Communication

Organizational skills

Education

Bachelor’s Degree in Healthcare Administration, Business, or related field

Tools

EMR systems

Billing workflows

Appointment scheduling tools

Excel / Google Sheets

Job description

Davies Institute for Speech & Hearing in Katy, TX is seeking a Clinic Manager to oversee all operational aspects of our multidisciplinary pediatric clinic. You will lead scheduling, staffing, compliance, and data-driven improvements to ensure high-quality patient care.

We value compassionate leadership, strong systems thinking, and hands-on involvement with staff development, vendor relations, and KPI tracking to support families and our mission-driven team.