Pediatric Care Navigator for Complex Cases

UW Health; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Flexible schedules

Tuition reimbursement

Wellness options

Job summary

UW Health in Madison, WI is seeking a Care Coordination Assistant to join our care team. This full-time, day-shift role focuses on coordinating patient care, guiding patients through the health system, and supporting families with clinical scheduling and resource connections.

You will collaborate across disciplines to ensure appropriate scheduling, provide emotional support and education, and help patients access community resources.

Qualifications

• Associate's degree in health care or social services related discipline required.
• Two years of relevant health care customer service experience, including scheduling, registration or insurance focus.
• Bachelor's degree in health care or social services related discipline preferred.

Responsibilities

• Partner with care team to coordinate patient care and navigate patients through the health care system while providing support for patients receiving specialized care.
• Work closely with patients and families to ensure they are appropriately scheduled for clinical needs and connected to clinical, social and community resources.
• Provide emotional support as well as education to patients and families within their specialty care discipline.
• Collaborate with others across the health care team to ensure the patient's specific specialty care needs are appropriately coordinated and medically managed.

Skills

Customer service

Scheduling

Registration

Insurance

Data entry

Education

Associate's Degree in health care or social services related discipline

Bachelor's Degree in a health care or social services related discipline Preferred

Tools

Electronic medical record

Scheduling software

Job description

UW Health in Madison, WI is seeking a Care Coordination Assistant to join our care team. This full-time, day-shift role focuses on coordinating patient care, guiding patients through the health system, and supporting families with clinical scheduling and resource connections.

You will collaborate across disciplines to ensure appropriate scheduling, provide emotional support and education, and help patients access community resources.