Care Coordination Assistant - Peds Specialties, Complex Care

UW Health; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Flexible schedules

Tuition reimbursement

Wellness options

Job summary

UW Health in Madison, WI is seeking a Care Coordination Assistant to join our care team. This full-time, day-shift role focuses on coordinating patient care, guiding patients through the health system, and supporting families with clinical scheduling and resource connections.

You will collaborate across disciplines to ensure appropriate scheduling, provide emotional support and education, and help patients access community resources.

Qualifications

• Associate's degree in health care or social services related discipline required.
• Two years of relevant health care customer service experience, including scheduling, registration or insurance focus.
• Bachelor's degree in health care or social services related discipline preferred.

Responsibilities

• Partner with care team to coordinate patient care and navigate patients through the health care system while providing support for patients receiving specialized care.
• Work closely with patients and families to ensure they are appropriately scheduled for clinical needs and connected to clinical, social and community resources.
• Provide emotional support as well as education to patients and families within their specialty care discipline.
• Collaborate with others across the health care team to ensure the patient's specific specialty care needs are appropriately coordinated and medically managed.

Skills

Customer service

Scheduling

Registration

Insurance

Data entry

Education

Associate's Degree in health care or social services related discipline

Bachelor's Degree in a health care or social services related discipline Preferred

Tools

Electronic medical record

Scheduling software

Job description

Work Schedule

Full-time, 100% FTE, day shift position. Monday - Friday between the hours of 8:00AM - 4:30PM, no weekends required. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

Care Coordination Assistant

• Partner with members of the care team to coordinate patient care, navigate patients through the health care system and provide support for patients receiving specialized care.


• Work closely with patients and their families to ensure the patient is appropriately scheduled for their clinical needs and connected to clinical, social and community resources.


• Provide emotional support as well as education to patients and families within their specialty care discipline.


• Work collaboratively with others across the health care team to ensure the patient's specific specialty care needs are appropriately coordinated and medically managed.

At UW Health, you will have

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans.


• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.


• Access to UW Health's Wellness Options at Work that support employee/family well-being.


• Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• Associate's Degree in a health care or social services related discipline Required


• Two (2) years of relevant experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus in lieu of degree in addition to experience below.


• Bachelor's Degree in a health care or social services related discipline Preferred

Work Experience

• 1 year of experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus Required


• Experience with medical forms, letters, prior authorizations Preferred


• Experience with data entry and use of electronic medical record Preferred


• Experience working with individuals who come from diverse ethnic, cultural and socioeconomic backgrounds Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

American Family Children's Hospital

in Madison, Wisconsin-also a Magnet-designated facility-provides specialized care in a healing environment designed especially for pediatric patients and their families. American Family Children's Hospital is a comprehensive pediatric medical and surgical center, with nationally recognized pediatric specialists in a wide range of fields. It is also home to our Level One Pediatric Trauma Center and Level IV NICU, which cares for the tiniest patients throughout Wisconsin and beyond.