Patient Care Coordinator - St. Paul

Metropolitan Pediatric Dentistry & Orthodontics; Saint Paul (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Metropolitan Pediatric Dentistry & Orthodontics in St. Paul seeks a motivated Patient Care Coordinator to greet families, manage check-in/out, answer inquiries, schedule appointments, and coordinate referrals.

The role emphasizes child-friendly service, insurance verification, co-pays, insurance claims, HIPAA compliance, and collaboration with the dental team. New grads welcome; competitive salary and excellent benefits.

Qualifications

• Experience in front-desk or healthcare scheduling preferred.
• Ability to explain treatment costs and insurance coverage to families.
• Friendly, patient-focused communication with children and parents.

Responsibilities

• Greet patients and families warmly upon arrival
• Check in and check out patients
• Provide child-friendly and family-oriented customer service
• Answer phone calls and respond to inquiries about services, appointments, and billing
• Schedule, reschedule, and confirm appointments (via phone, email, or text)
• Manage daily appointment calendar to optimize flow for pediatric patients
• Handle emergency or walk-in appointments efficiently
• Verify dental insurance eligibility and coverage for pediatric services
• Collect and process co-pays and payments
• Prepare and submit insurance claims
• Follow up on unpaid claims and balances
• Explain treatment costs and insurance coverage to parents/guardians
• Follow HIPAA regulations and protect patient privacy
• Maintain communication with the dental team about patient needs or changes in schedule
• Coordinate referrals or specialist appointments as needed.

Skills

Customer service

Scheduling appointments

Insurance verification

HIPAA compliance

Phone & email communications

Job description

Join Our Team as a Patient Care Coordinator!

We’re excited to welcome a motivated Patient Care Coordinator to our beautiful St. Paul location! This is a fantastic opportunity to make a positive impact in the lives of children every day.

Who We Are:

MPDA is a specialty dental practice certified by the American Board of Pediatric Dentistry. We provide expert pediatric dental care for infants, toddlers, children, pre-teens, and teens at our 4 locations throughout the Twin Cities, including St. Paul, Fridley, North Oaks, and Eagan. Our gentle and compassionate team of pediatric specialists have been delivering high-quality pediatric dental care tailored to the unique needs of growing smiles since 1965.

Job Responsibilities:

• Greet patients and families warmly upon arrival

• Check in and check out patients

• Provide child-friendly and family-oriented customer service

• Answer phone calls and respond to inquiries about services, appointments, and billing

• Schedule, reschedule, and confirm appointments (via phone, email, or text)

• Manage daily appointment calendar to optimize flow for pediatric patients

• Handle emergency or walk-in appointments efficiently

• Verify dental insurance eligibility and coverage for pediatric services

• Collect and process co-pays and payments

• Prepare and submit insurance claims

• Follow up on unpaid claims and balances

• Explain treatment costs and insurance coverage to parents/guardians

• Follow HIPAA regulations and protect patient privacy

• Maintain communication with the dental team about patient needs or changes in schedule

• Coordinate referrals or specialist appointments as needed.

We offer a fun and fast-paced work environment, flexible work hours with no evenings or weekends required, competitive salaries, and excellent benefits packages. New grads welcome!

MPDA participates in E-Verify

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.