Patient Care Coordinator - St. Paul

Metropolitan Pediatric Dental Associates; Saint Paul (MN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Excellent benefits

Competitive salary

New grads welcome

Job summary

Metropolitan Pediatric Dental Associates in St. Paul seeks a Patient Care Coordinator to warmly greet families, manage check-ins/outs, and answer inquiries about services, billing, and scheduling. You will verify insurance, collect co-pays, and coordinate with the dental team to ensure smooth operations for our pediatric patients.

New grads welcome. The role offers a supportive team, a cooperative environment, and a focus on compassionate, child-centered care.

Qualifications

• Greet patients and families warmly upon arrival.
• Check in and check out patients efficiently.
• Provide child-friendly customer service and communication.
• Answer calls and respond to inquiries about services and billing.
• Schedule, reschedule, and confirm appointments.
• Verify insurance eligibility and explain coverage to families.
• Collect co-pays and payments and assist with claims follow-up.
• Maintain HIPAA-compliant patient privacy and calendar coordination.

Responsibilities

• Greet patients and families warmly upon arrival.
• Check in and check out patients.
• Provide child-friendly and family-oriented customer service.
• Answer phone calls and respond to inquiries about services, appointments, and billing.
• Schedule, reschedule, and confirm appointments via phone, email, or text.
• Manage daily appointment calendar to optimize flow for pediatric patients.
• Handle emergency or walk-in appointments efficiently.
• Verify dental insurance eligibility and coverage for pediatric services.
• Collect and process co-pays and payments.
• Prepare and submit insurance claims.
• Follow up on unpaid claims and balances.
• Explain treatment costs and insurance coverage to parents/guardians.
• Follow HIPAA regulations and protect patient privacy.
• Maintain communication with the dental team about patient needs or schedule changes.
• Coordinate referrals or specialist appointments as needed.

Skills

Customer service

Phone handling

HIPAA compliance

Insurance billing

Scheduling

Team communication

Job description

Join Our Team as a Patient Care Coordinator!

We’re excited to welcome a motivated Patient Care Coordinator to our beautiful St. Paul location! This is a fantastic opportunity to make a positive impact in the lives of children every day.

Who We Are:

MPDA is a specialty dental practice certified by the American Board of Pediatric Dentistry. We provide expert pediatric dental care for infants, toddlers, children, pre-teens, and teens at our 4 locations throughout the Twin Cities, including St. Paul, Fridley, North Oaks, and Eagan. Our gentle and compassionate team of pediatric specialists have been delivering high-quality pediatric dental care tailored to the unique needs of growing smiles since 1965.

Job Responsibilities:

• Greet patients and families warmly upon arrival

• Check in and check out patients

• Provide child-friendly and family-oriented customer service

• Answer phone calls and respond to inquiries about services, appointments, and billing

• Schedule, reschedule, and confirm appointments (via phone, email, or text)

• Manage daily appointment calendar to optimize flow for pediatric patients

• Handle emergency or walk-in appointments efficiently

• Verify dental insurance eligibility and coverage for pediatric services

• Collect and process co-pays and payments

• Prepare and submit insurance claims

• Follow up on unpaid claims and balances

• Explain treatment costs and insurance coverage to parents/guardians

• Follow HIPAA regulations and protect patient privacy

• Maintain communication with the dental team about patient needs or changes in schedule

• Coordinate referrals or specialist appointments as needed.

We offer a fun and fast-paced work environment, flexible work hours with no evenings or weekends required, competitive salaries, and excellent benefits packages. New grads welcome!

MPDA participates in E-Verify

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.