Pediatric Appointment Coordinator

Southcoast-Health-System-; Richmond Hill (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Life insurance

Long-term disability

PTO

401(k) with employer contribution

Bereavement leave

Jury duty

Job summary

SouthCoast Health is seeking a full-time Scheduler for the Pediatrics department in Richmond Hill, GA. The role focuses on making and scheduling patient appointments efficiently and coordinating with providers.

The ideal candidate will communicate clearly, remain professional with patients and staff, and have experience with a multi-line telephone system and medical terminology. Prior scheduling experience in a medical setting is preferred.

Qualifications

• Ability to communicate clearly and speak concisely.
• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
• Ability in using multi-line telephone system.
• Knowledge of customer service principles.

Responsibilities

• Make and schedule patient appointments efficiently and timely.
• Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
• Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system.
• Collects and verifies patient demographic information and updates patient profile in the computer.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answers telephones, screens calls, and provides general information.
• Answers questions regarding patient appointments and schedules outpatient appointments.
• Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate.
• Performs or assists with other non-clinical duties, as assigned by the Supervisor.

Skills

Communication

Professionalism

Multi-line phone

Customer service

Education

High School Diploma

Job description

SouthCoast Health is seeking a full-time Scheduler for the Pediatrics department in Richmond Hill, GA. The role focuses on making and scheduling patient appointments efficiently and coordinating with providers.

The ideal candidate will communicate clearly, remain professional with patients and staff, and have experience with a multi-line telephone system and medical terminology. Prior scheduling experience in a medical setting is preferred.