Pediatric Access & Scheduling Specialist

Shriners Children's; Lexington (KY); On-site; USD 27,000 - 41,000; Full time

Job summary

Shriners Hospitals for Children in Lexington, KY seeks a Patient Access Representative to be the first point of contact for patients and families, handling registration, scheduling, and insurance verification with a focus on accuracy and empathy.

The ideal candidate will have a High School diploma, at least 1 year of scheduling/registration and receptionist/switchboard experience, and may be bilingual. This role supports efficient patient flow and smooth check-in across hospital services.

Qualifications

• High School diploma required.
• Bilingual preferred.
• 1 year experience in scheduling and registration.
• 1 year receptionist/switchboard experience.

Responsibilities

• Answer incoming calls on the main operator line.
• Greet and direct patients/families for appointments and treatment.
• Enter and update patient information in the computer system.
• Enter and update patient's insurance information.
• Check-in patients for scheduled appointments or admissions.
• Prepare and secure signatures on treatment and billing authorization forms.
• Scan documents into the EHR system.
• Verify insurance coverage for all patients receiving services.

Skills

Customer service

Scheduling

Registration

Data entry

Bilingual

Education

High School diploma

Tools

EHR system

Job description

Shriners Hospitals for Children in Lexington, KY seeks a Patient Access Representative to be the first point of contact for patients and families, handling registration, scheduling, and insurance verification with a focus on accuracy and empathy.

The ideal candidate will have a High School diploma, at least 1 year of scheduling/registration and receptionist/switchboard experience, and may be bilingual. This role supports efficient patient flow and smooth check-in across hospital services.