Patient Access Representative, PAS (0.75 FTE)

Shriners Children's; Pasadena (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Shriners Children’s in Pasadena, CA seeks a Patient Access Representative to support patients and families during a life-changing event. You will schedule appointments, pre-register and register patients, and guide access to external financial resources.

The role requires a High School Diploma, 3+ years in healthcare access or related customer service, and bilingual Spanish/English. Join a mission-driven team delivering compassionate care.

Qualifications

• High School Diploma required.
• Bilingual Spanish/English required.
• 3+ years’ experience in patient access, scheduling, registration or customer service in healthcare.

Responsibilities

• Answer incoming calls on the main operator line.
• Greet and direct patients/families for appointments and treatment.
• Enter/update patient and insurance information in the EHR; verify coverage.
• Check-in patients for scheduled visits and obtain necessary signatures.

Skills

Customer service

Bilingual Spanish/English

Scheduling

Data entry

Education

High School Diploma

Tools

EHR system

Insurance verification

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.Job DescriptionThe Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.Key Responsibilities:Answer incoming calls into the main operator line of the facilityGreets and directs patients/families presenting for appointments and treatmentAccurately enters and updates patient information into the computer systemEnters and updates patient's insurance informationPerforms check-in of patients who arrive for scheduled appointments or admissionsPrepares and secures signatures on required treatment and billing authorization formsScans necessary documents into the EHR systemVerifies insurance coverage for all patients receiving servicesRequired Qualifications:High School DiplomaBilingual (Spanish/English)3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environmentThe pay range for this position is $21.63 - $30.54/hour.Compensation is determined based on years of relevant experience and departmental equity.