Patient Access Representative

Shriners Children’s Hospital; Lexington (KY); On-site; USD 27,000 - 41,000; Full time

Job summary

Shriners Hospitals for Children in Lexington, KY is seeking a Patient Access Representative to greet patients, register information, verify insurance, and manage check-in for appointments. The role requires strong customer service skills and accurate data entry in our EHR system.

Ideal candidates may have bilingual abilities and at least 1 year of scheduling/registration or receptionist experience. This is a full-time, on-site position with a competitive pay range dependent on experience.

Qualifications

• High School diploma required.
• Preferred qualifications include bilingual ability and 1 year of scheduling/registration experience.
• 1 year receptionist or switchboard experience preferred.

Responsibilities

• Answer incoming calls on the main operator line.
• Greet and direct patients and families for appointments and treatment.
• Enter/update patient information in the computer system and insurance data.
• Check-in patients for appointments/admissions and obtain necessary signatures.
• Scan documents into the EHR system and verify insurance coverage.

Skills

Customer service

Bilingual

Education

High School diploma

Job description

## Patient Access RepresentativeApplyremote type: On-Sitelocations: Lexington, KYtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101284**Company Overview**Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.**Job Description****Job Summary**The Patient Access Representative is the first point of contact for patients and families, providing exceptional customer service while facilitating efficient and accurate patient registration, scheduling, and insurance verification for Shriners Hospitals for Children. **Key Responsibilities*** Answer incoming calls into the main operator line of the facility* Greets and directs patients/families presenting for appointments and treatment* Accurately enters and updates patient information into the computer system* Enters and updates patient's insurance information* Performs check-in of patients who arrive for scheduled appointments or admissions* Prepares and secures signatures on required treatment and billing authorization forms* Scans necessary documents into the EHR system* Verifies insurance coverage for all patients receiving services**Required Qualifications*** High School diploma**Preferred Qualifications*** Bilingual* 1 year experience in scheduling and registration* 1 year receptionist/switchboard experienceThe pay range for this position is $19.76 - $29.65. Compensation is determined based on years of relevant experience and departmental equity.